Hotel brands have found themselves in a uniquely challenging position: As online travel agencies continue to drive a significant share of business, many hotel owners are questioning whether the costs of associating with a brand are worth it.

2020 is now thankfully almost behind us. With the arrival of vaccines, the hospitality industry is starting to regain some optimism about the future.

In a first-of-its-kind focus group with the hospitality industry’s top IT executives, Hapi takes stock of their technology priorities for operations in a post Covid-19 era.