The Hapi team has shown that providing real time, consolidated access to hospitality data in a clean and API-first fashion uncovers significant value opportunities to drive innovation and growth.
They revolutionized the process by creating single connections to Property Management Systems that normalize and expose data in the cloud to multiple consumers without the need to connect to each distributed and diverse PMS system individually.
Hapi is now helping hotel companies of all sizes to build connected technology ecosystems that fuel fluid digital guest journeys at lower costs and allow faster innovation.
Luis Segredo is a serial entrepreneur with 30+ years in hotel technology. Before founding Hapi, he held leadership roles at Amadeus Hospitality and Newmarket International. He is passionate about leveraging technology to boost performance and enrich lives.
“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” - Winston Churchill
Jeff Bzdawka, a C-Suite Executive with 30+ years in hospitality technology, excels in innovation, team scaling, and organizational transformation. His leadership roles include CEO of Knowland, SVP at Hyatt Hotels, and COO of TravelClick, with a board position at Evention.
“Every challenge is an opportunity to innovate and drive growth” - Jeff Bzdawka
Boasting more than 35 years of experience in global hospitality, Laurent Idrac has held leadership roles at Accor, Interel, and Monscierge, driven by his passion for hotel technology and innovation.
"With a career spanning various roles in the hospitality industry across France and the USA, my unwavering passion for this vibrant field and its dedicated professionals has always been my driving force." - Laurent Idrac
Brian Erdman, an IT professional with 15+ years in hospitality, has developed award-winning solutions at Hyatt and Starwood Hotels. Driven by a passion for user experience, he excels in enhancing and innovating technologies.
“The trick to having good ideas is not to sit around in glorious isolation and try to think big thoughts. The trick is to get more parts on the table.” - Steven Johnson, Where Good Ideas Come From: The Natural History of Innovation
Christian Arias drives revenue growth by leading teams to success. With roles at STAYmyway and Newmarket International, he is dedicated to building strong customer relationships in hospitality.
“Worry is a misuse of imagination. Focus on what you want, not on what you fear” - Dan Zadra
Elena Lucas has extensive experience in People Operations, focusing on team growth, optimizing HR processes, and aligning strategies with business goals to foster innovative, collaborative cultures.
"Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful." – Albert Schweitzer
Chris Bram has a strong background in CRM and hospitality loyalty programs with 10+ years leading hotel technology service delivery teams at Cendyn and 20+ years of experience consulting on data-driven CRM and eCommerce strategies.
We’re not competitor-obsessed; we’re customer-obsessed. We start with what the customer needs, and we work backwards.” – Jeff Bezos
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