MIAMI – January 11, 2022 – Hapi’s dedication to supporting its customers through the turbulent waters of 2021 was rewarded by recent recognition on Hotel Tech Report.
In December, 39 Hapi customers spanning nine countries left verified reviews for Hapi on Hotel Tech Report, with an average of 95% “likely to recommend.” Another 26 hotel technology partners recommended Hapi as a certified partner, bringing Hapi’s total verified hotel systems integrations to 72.
Also in December, Hapi customers rated their support program 4.8 out of 5 as part of a certification process that resulted in Hapi achieving Hotel Tech Report’s Level I Global Customer Support Certification (GCSC). The certification program analyzes software vendors along critical dimensions of customer support infrastructure to help hoteliers minimize risk and maximize positive outcomes.
Some of the glowing reviews written about Hapi in December:
“This is what creative innovation looks like in hospitality”
– RLH Corporation
“Great partner to work on our CRM integration”
– Margaritaville Hollywood Beach Resort
“Great integration solution for hospitality”
– Groupe Lucien Barrière
“If interested in Salesforce CRM, Hapi is the answer”
– Anonymous hotelier review
“Our team has over 250 years of hospitality experience, and many of us worked as hoteliers. Hapi’s purpose is to create a connected hospitality industry, but this can’t be achieved without seamless support,” said Hapi CEO Luis Segredo. “We strive to provide the best support to our customers through a dedicated team and processes that are coming from many years of experience in the field.”
The Hotel Tech Report GCSC certification program analyzes software vendors along critical dimensions of customer support infrastructure to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners. In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric.
“Since Hapi’s product is a developer tool their approach to support is to make sure the API docs are as clean and simple as possible so developers can seamlessly build to their APIs. That said, when a vendor partner or hotel customer do need support Hapi’s success team is just an email away and is comprised of ex-product owners from major hotel chains who have both deep technical expertise as well as hospitality domain expertise enabling them to better serve technical users and developers,” said Adam Hollander, co-founder of Hotel Tech Report.
Hapi is a Cloud Data Hub that exposes event streams and transactional APIs from hotel systems at scale. Hapi helps hotel companies innovate faster by removing integration, development and deployment challenges. The secure, streamlined API framework allows technology providers to connect to leading Property Management Systems and access guest and transactional data in a short amount of time with little to no development work on the hoteliers’ end.
ABOUT HAPI
Hapi is a disruptive Cloud Data Hub that exposes event streams and transactional APIs from hotel systems at scale designed to solve the hotel industry’s rapidly expanding data management challenges, while also addressing the traditionally high integration costs and lack of vendor alignment that inhibits innovation and efficiency. Developed by hotel technology innovators, the secure, scalable, cloud-based data streaming platform is based on an open model, using the same proven technology that runs some of the world’s largest social media and business services, to which multiple layers of encryption, authentication and governance are added.
ABOUT HOTEL TECH REPORT
HotelTechReport.com is a next gen B2B media platform that helps hotel owners and operators from the world's leading hotel companies find the best digital products to grow their businesses. Each month 160,000+ hoteliers across 150+ countries research and discover new ways to leverage technology to drive revenue, increase operational efficiency and improve the guest experience.
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