Guest Data

Heather James
hjames@email.com
555-123-4567

• Female, 32
• Visits every month
• Orders room service

Deliver Guest Personalization at Scale

Is your hotel collecting and storing guest data in a closed system? Are you sharing data between the PMS and your CRM through static file uploads? Hapi Guest CRM integrates your guest data into Salesforce in real time, allowing you to innovate faster using multiple Salesforce Clouds to make more impactful guest connections along their entire journey.

With Hapi Guest , your PMS data can be put to work directly in Salesforce.

Simple

Connecting your hotel data to Salesforce is incredibly simple. Subscribe and use Hapi’s SaaS-based streaming APIs to start sending and managing your data in real time.

Secure

Trust a PCI-compliant environment to ensure your data is accepted, processed, stored and transmitted in a secure environment.

Scalable

Improve guest engagement and build loyalty across your brand by implementing effective, customer-centric campaigns.

Smart

Rely on singular guest profiles to develop a 360-degree view of the guest and increase conversion with tailored transactional and promotional email marketing.

Turtle Bay Unlocks Data for Holistic Marketing

Turtle Bay turned to Hapi and Salesforce to develop better guest relationships through personalized, omnichannel outreach.

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Great Wolf Turns to Hapi to Deliver a Streamlined Salesforce Experience

Hotel marketers looking to implement the holy grail, a 360-degree personalized marketing...

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Hapi Connects SevenRooms and Salesforce to Drive Guest Insights and Personalization at Crystalbrook Collection

SevenRooms can now share check-level F&B data to CRMs in real time with Hapi Guest for Salesforce.

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How Langham Hospitality Group Is Using Data To Provide Unmatched Luxury

Langham and Hapi have partnered to build the infrastructure that utilizes Salesforce and allows for true guest personalization.

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Margaritaville Partners with Hapi for Total Customer Data Strategy

The lifestyle brand will utilize Hapi Guest to power a holistic customer data strategy through the world’s leading CRM

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Sage Hospitality Group Leverages Hapi and Salesforce to Centralize Data and Accelerate Innovation

‍Using innovations from Hapi and Salesforce, Sage Hospitality Group has been able to centralize guest data and digitize its customer rela...

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VAI Resort Taps Hapi and Salesforce to Deliver Hyper-Personalized Guest Experiences

MIAMI and GLENDALE, Ariz., August 31, 2023 – VAI Resort, a $1 billion, 60-acre oasis featuring a 1,100-room luxury hotel scheduled to...

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Hotel X Supercharges Marketing with Automation and Dynamic Content

The 404-roomresort in Toronto implemented Salesforce Sales and Marketing Cloud for richguest profiles and personalized guest journeys,...

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WHAT THEY'RE SAYING

We want to use consumer data and business intelligence across our multiple verticals to drive our strategies into the future. Salesforce is the leader of CRMs and widely adopted by major businesses around the globe. We have a partner in Hapi that understands our business objectives and knows how to leverage the full power of the Salesforce platform to enable our success.

Claudia Infante - Chief Data Officer, Margaritaville

Connecting Your Hotel Data to Salesforce

Deliver Guest Personalization at Scale

Simple

Secure

Scalable

Smart

How Langham Hospitality Group Is Using Data To Provide Unmatched Luxury

Turtle Bay Unlocks Data for Holistic Marketing

Great Wolf Turns to Hapi to Deliver a Streamlined Salesforce Experience

Hapi Connects SevenRooms and Salesforce to Drive Guest Insights and Personalization at Crystalbrook Collection

How Langham Hospitality Group Is Using Data To Provide Unmatched Luxury

Margaritaville Partners with Hapi for Total Customer Data Strategy

Sage Hospitality Group Leverages Hapi and Salesforce to Centralize Data and Accelerate Innovation

VAI Resort Taps Hapi and Salesforce to Deliver Hyper-Personalized Guest Experiences

Hotel X Supercharges Marketing with Automation and Dynamic Content

How it Works

Streaming APIs

Rich Data Model

Profile Matching Rules

Summarized Data

Two-way Integration

Data Retention Rules

Customizable Mappings

Customizable Flows

Your Systems, Your Data

How can Hapi Guest help you?