Hapi Featured Technology Partner: Hotbot.ai

The digital transformation of the hospitality industry was well under way before COVID, but a year-long pause gave both hotel operators and guests the opportunity to reset. Now, as travelers start coming back, expectations will be dramatically different. Customers have come to expect digital experiences that make all parts of their stay more seamless, particularly the way in which they place orders and communicate with staff. 

Chatbots have emerged as a leading player in automation and self-service, allowing hotels to improve customer service by offering more accurate information to guests in a timely manner. For example, Hotbot.ai is a contactless service for online sales of additional hotel services through an online shop that is accessible through popular messaging services. Hotbot.ai includes a multilingual chatbot service with AI that helps improve and automate communication between the guests and the hotel. The chatbot knows a lot about the hotel and delivers the requested content to the guests immediately via messengers, widgets, and proactive messaging. 

By partnering with Hapi, Hotbot.ai can tie in with the hotel’s property management system, sharing data securely in both directions. We recently caught up with leadership at Hotbot.ai to understand the future of digital guest communication.

Q: How are you helping the hospitality industry innovate?

A: Hotbot.ai provides an online shop for hotels. It’s as simple as Uber Eats for restaurants. Guests can order any services through the online shop and pay via Apple Pay, Google Pay or Bank Card. 

Q: What do you see as the biggest trend in hospitality tech in the post-COVID era?

A: The biggest trend in hospitality tech in the post–COVID era is the contactless solutions. We order a lot of services online every day, and the hotel should be no exception. Want to get a taxi or feel hungry? Go to Uber. Would you like to order hotel services? Go to Hotbot.ai.

Q: How has Hapi helped Hotbot.ai and your customers?

A: Hapi helps Hotbot.ai integrate with the PMS in the hotel. Using the data from the PMS, we can provide guests with a unique experience through personalized offers. This allows the hotels to earn more thanks to Hotbot.ai technology.