Hospitality's Connectivity Partner

Where Data Meets Opportunity

We connect your data, so you can connect with guests

Connecting Hoteliers with Innovation

Understand every facet of the guest journey, including the on-property experience, at the corporate level. Create innovative digital guest engagements quickly, cost-effectively and securely.
Create innovative digital guest engagements quickly, cost-effectively and securely.

Connecting Hoteliers with their Guests

Hapi’s Salesforce Connector serves up PMS data like guest profiles, preferences and past-stay information, allowing hotel operators to provide the most personalized experiences and giving marketers a true 360-degree view of the guest using the world’s most popular CRM.
Hapi’s Salesforce Connector serves up PMS data like guest profiles, preferences and past-stay information, allowing hotel operators to provide the most personalized experiences and giving marketers a true 360-degree view of the guest using the world’s most popular CRM.

Connecting Technology Suppliers

Technology suppliers can innovate faster by building one connection to Hapi and gaining access to all supported Property Management Systems. A connection to Hapi opens up their market to hundreds of partner hotels.
Hospitality technology partners use Hapi's PMS middleware to increase innovation

Personal Touches, Powered by Data

Create and deliver unique enterprise experiences that differentiate your hotel brand from the competition and OTAs. Use a comprehensive standardized data view to create:
  • Memorable programs
  • Highly targeted marketing
  • Personalized guest experiences
  • Tangible benefits for owners

All Your Data, Unified and Amplified in Real-Time

Hapi removes data barriers – connecting hotels, brands, and tech providers without lag time. Powerful APIs provide:
  • Integration across any system
  • Comprehensive and standardized data
  • Adaptability to the latest tech and AI
  • Scalability for organic and inorganic growth

Flexibility Meets Functionality

We’re as flexible as you need. Whether you’re a hotel brand or technology vendor, we have options that match your business requirements for:
  • Configuration
  • Hosting
  • Deployment

Transforming hotel data into real experiences

Hear from Hapi Customers

Customer Stories

The more time you spend wrestling with the data flow, the less time you have to execute and come up with new ideas. Hapi has helped us be free of those constraints.

Ilya Nyukin, Manager of CRM and Personalization

Great Wolf Resorts

We needed someone that was going to help on the implementation side with the connection – to get the data in. We basically gave Hapi the keys, and kudos to them for getting it done.

Matt Black, Director of Marketing and Revenue

Hotel X Toronto

Hospitality is a finicky business that takes a while to learn. Hapi understands it, and that's the experience we were looking to take advantage of.

Dan Swanson, Director of Revenue Strategy

Nemacolin

A lot of people think implementing Salesforce is an enormous lift, but it’s not, if you have the right partners.

Robert Marusi, Chief Commercial Officer

Turtle Bay Resort

We have a partner in Hapi that understands our business objectives and knows how to leverage the full power of the Salesforce platform to enable our success.

Claudia Infante, Chief Data Officer

Margaritaville Hotel and Resorts

This data helps us fully understand a guest’s lifetime value, and opens the door for Crystalbrook to provide personalized offers and experiences to drive loyalty.

Joe Dwyer, Group IT Director

Crystalbrook Collection

Hapi meant we were able to be much more agile.

Toby Herbert, Former Group IT Director

Rocco Forte Hotels

Hapi has a well-baked integration suite. They can provide data quickly, and we worked together on how to consume that data and present it in a way that is useful and frictionless.

Lawson Kelly, Former Global Chief Technology Officer

Hyatt Hotels

Hapi already communicates with the various PMS, and they pull data and provide it in one common data model. It was very easy for me to see the amount of work that it would've taken my team to build that on our own.

Shaun Wood, VP Enterprise Architecture and Technology

Sonesta Hotels and Resorts

The more time you spend wrestling with the data flow, the less time you have to execute and come up with new ideas. Hapi has helped us be free of those constraints.

Ilya Nyukin, Manager of CRM and Personalization

Great Wolf Resorts

We needed someone that was going to help on the implementation side with the connection – to get the data in. We basically gave Hapi the keys, and kudos to them for getting it done.

Matt Black, Director of Marketing and Revenue

Hotel X Toronto

Hospitality is a finicky business that takes a while to learn. Hapi understands it, and that's the experience we were looking to take advantage of.

Dan Swanson, Director of Revenue Strategy

Nemacolin

A lot of people think implementing Salesforce is an enormous lift, but it’s not, if you have the right partners.

Robert Marusi, Chief Commercial Officer

Turtle Bay Resort

We have a partner in Hapi that understands our business objectives and knows how to leverage the full power of the Salesforce platform to enable our success.

Claudia Infante, Chief Data Officer

Margaritaville Hotel and Resorts

This data helps us fully understand a guest’s lifetime value, and opens the door for Crystalbrook to provide personalized offers and experiences to drive loyalty.

Joe Dwyer, Group IT Director

Crystalbrook Collection

Hapi meant we were able to be much more agile.

Toby Herbert, Former Group IT Director

Rocco Forte Hotels

Hapi has a well-baked integration suite. They can provide data quickly, and we worked together on how to consume that data and present it in a way that is useful and frictionless.

Lawson Kelly, Former Global Chief Technology Officer

Hyatt Hotels

Hapi already communicates with the various PMS, and they pull data and provide it in one common data model. It was very easy for me to see the amount of work that it would've taken my team to build that on our own.

Shaun Wood, VP Enterprise Architecture and Technology

Sonesta Hotels and Resorts

In the News

Hapi Adds Shiji Infrasys Point-of-Sale to its Growing List of Data Integration Partners

Hapi and Revinate Team Up to Enable Hoteliers to Drive Direct Bookings Quickly and at Scale

Hapi CEO, Luis Segredo, Named Chair of the 
2025 AHLA Global Technology 100

All Posts

Are you a hotel brand looking to make the most of your data?
Or a tech vendor who wants to connect to more systems?

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